Employment
Bulletproof Networks now powers some of the
largest companies and carriers in Australia, including The Australian
Olympic Committee, BlueScope Steel and Woolworths.
In 2006,
Bulletproof became Australia's first Platform as a Service (PaaS)
provider with the launch of its high availability Dedicated VM Hosting
platform. Bulletproof continues to lead the way in the adoption and
implementation of stable VMware implementations.
In May 2008, Bulletproof's Dedicated VM Hosting was also awarded the prestigious ZDNet CeBIT Emerging Innovation Award.
As
Bulletproof continues its aggressive acquisition of the Australian
application and mission-critical website hosting market share, the
opportunity exists to grow a successful career in the fast-moving
enterprise virtualisation space.
Team Leader Support
Position Description Summary:
Your
advanced networking and system administration experience will be put to
the test as part of Australia’s leading Managed Services engineering
team.
Managing support engineers and working with customers’
and Bulletproof Networks’ infrastructure, you will also assist in the
design and management of complex, cutting-edge high performance systems
for managed hosting, virtualisation and monitoring as a service, where
you will be exposed to a range of new and emerging technologies.
Reports to:
Operations Manager
Package:
Base: An attractive base ex. Superannuation (neg.)
Expenses: $50/month DSL, $50/month for mobile, out of pocket expenses, travel if required
Overtime: $75/hour
Essential Skills:
• Technical Team Management
• Practical Project Management Experience
• Sysadmin Experience
• Nagios/Monitoring System Experience
• Advanced Linux Server Administration
• Advanced Windows Server Administration
• Advanced Firewall Administration
Required Attributes:
• Organisation and prioritisation
• Enjoying being part of and leading a happy team
• Maturity
• Professionalism (reliability, punctuality, presentation, etc)
• Excellent customer communications skills (verbal and written);
• Strong sense of business ethics;
• A thorough, intelligent approach to problem-solving;
• Dedication to customer service;
• A motivated and energetic disposition;
• Strong Documentation
• Self starter
Experienced Required:
• Technical Team Management Experience Minimum 2 years
• Internet Networking Experience Minimum 3 years
• Linux Server Administration: Minimum 4 years
• Windows Server Administration: Minimum 4 years
• Cisco Router and Firewall Administration: Minimum 3 years
• Scripting: Minimum 2 years
Detailed Position Description:
•
Leading Bulletproof’s Support team, ensuring customer service is
maintained and, where applicable, projects are delivered on-time and
on-budget
• Effective management including allocation and prioritising of team resources based on internal and customer needs
• Providing weekly and ad-hoc reporting to the executive team on current projects & operational KPIs
• Attending and providing input at weekly executive team meetings
• Ensuring Support Team members perform in accordance with Bulletproof’s Processes and SOPs
•
System administration of Bulletproof Networks’ core hosting and
monitoring infrastructure and Bulletproof Networks’ customers’ managed
systems
• Responding to alerts from Bulletproof’s Monitoring and Alerting systems
• Providing Over the Phone or On Site technical support and engineering duties for customers of the Company
• Maintaining Tasks in Bulletproof’s Request Tracking System to meet KPIs and targets set by the executive team
• Assistance in the development of systems and processes for the Company’s technical operation
• Assistance in development of systems and processes for handling the Company’s Customers
• Advanced troubleshooting
• Mentoring team members as and when required
• Performing 6-monthly reviews of support team members
• On Call Duties (minimum 14 shifts in every 6 week roster period)
Training Opportunities:
Induction
and assisted tools training is augmented by weekly on the job training
including knowledge transfer through standard escalation and delegation
procedures.
In addition, company sponsored courses furthering your skills in line with company strategy are available.
Support Engineer
Position Description Summary:
Your advanced networking and
system administration experience will be put to the test as part of
Australia’s leading Managed Services engineering team.
You’ll
be working with customers’ and Bulletproof Networks’ infrastructure,
assisting in the design and management of complex, cutting-edge high
performance systems for managed hosting, virtualisation and monitoring
as a service, where you will be exposed to a range of new and emerging
technologies.
Reports to:
Team Leader Support
Package:
Base: An attractive base ex. Superannuation (neg.)
Expenses: $50/month DSL, $50/month for mobile, out of pocket expenses, travel if required
Overtime: $75/hour
Essential Skills:
• Advanced Networking Administration
• Advanced Sysadmin Experience
• Netsaint/Nagios/Monitoring System Experience
• Advanced Linux Server Administration
• Advanced Windows Server Administration
• Advanced Firewall Administration
Required Attributes:
• Enjoying being part of a team
• Professionalism (reliability, punctuality, presentation, etc)
• Excellent customer communications skills (verbal and written);
• Strong sense of business ethics;
• A thorough, intelligent approach to problem-solving;
• Dedication to customer service;
• A motivated and energetic disposition;
• Strong Documentation
• Self starter
• Mature
Experienced Required:
• Internet Networking Experience Minimum 3 years
• Linux Server Administration: Minimum 4 years
• Windows Server Administration: Minimum 4 years
• Scripting: Minimum 2 years
Detailed Position Description:
•
System administration of Bulletproof Networks’ core and border network,
hosting and monitoring infrastructure and Bulletproof Networks’
Customers’ managed systems
• Responding to alerts from Bulletproof’s Monitoring and Alerting systems
• Performing in accordance with Bulletproof’s Processes and SOPs
• Providing Over the Phone or On Site technical support and engineering duties for customers of the Company
• Maintaining Tasks in Bulletproof’s Request Tracking System in order to the satisfaction of the Team Leader Support
• Assistance in the Development of systems and processes for the Company’s technical operation
• Assistance in Development of systems and processes for handling the Company’s Customers
• Advanced troubleshooting and scripting
• On Call Duties (minimum 14 shifts in every 6 week roster period)
Training Opportunities:
Induction
and assisted tools training is augmented by weekly on the job training
including knowledge transfer through standard escalation and delegation
procedures.
In addition, company sponsored courses furthering your skills in line with company strategy are available.
Please send your CV to
careers@bulletproof.net. Recruitment companies should not apply.