Bulletproof's business is built on its people - their ideas, their energy, their innovation and their commitment.
Employment
Bulletproof Networks is a best-of-breed managed service provider, supplying some of Australia’s largest companies with high performance, high availability managed hosting, monitoring and reporting services.
As Bulletproof continues to work on cementing its position as a VMware virtualisation technology market leader developing new hosting and monitoring services, the opportunity exists to develop your career as part of a highly technical, ethical, dynamic and fun team.
Basics:
Location: Sydney (Rosebery)
Description: Full-Time
Probationary Period: 6 months
Position Description Summary:
Your advanced networking and system administration experience will be put to the test as part of Australia’s leading Managed Services engineering team.
You’ll be working with customer as well as Bulletproof Networks’ infrastructure, assisting in the design and management of complex, cutting-edge high performance systems for hosting and monitoring, where you will be exposed to a range of new and emerging technologies.
Reports to:
Operations Manager
Package:
Base: $65K ex. superannuation (neg.)
Expenses: $50/month DSL, $50/month for mobile, out of pocket expenses, travel if required
Overtime: $75/hour
Essential Skills:
- Excellent technical knowledge of TCP/IP
- Advanced Linux Server Administration
- Advanced Windows Server Administration
- Firewall Administration
Required Attributes:
- Enjoying being part of a team
- Professionalism (reliability, punctuality, presentation, etc)
- Excellent customer communications skills (verbal and written)
- Strong sense of business ethics
- A thorough, intelligent approach to problem-solving
- Dedication to customer service
- A motivated and energetic disposition
- Strong Documentation
- Self-starter
- Mature
Experience Required:
- Internet Networking Experience Minimum 3 years
- Linux Server Administration: Minimum 4 years
- Windows Server Administration: Minimum 4 years
- Firewall Administration: Minimum 3 years
- Scripting: Minimum 2 years
Detailed Position Description:
- System administration of Bulletproof Networks’ core hosting and monitoring infrastructure and Bulletproof Networks’ Customers’ managed systems
- Responding to alerts from Bulletproof’s Monitoring and Alerting systems
- Performing in accordance with Bulletproof’s Processes and SOPs
- Providing Over the Phone or On Site technical support and engineering duties for customers of the Company
- Maintaining Tasks in Bulletproof’s Request Tracking System in order to the satisfaction of the Team Leader Support as well as the General Manager
- Assistance in the Development of systems and processes for the Company’s technical operation
- Assistance in Development of systems and processes for handling the Company’s Customers
- Advanced troubleshooting and scripting
- On Call Duties (minimum 14 shifts in every 6 week roster period)
Training Opportunities:
Induction and assisted tools training is augmented by weekly on the job training including knowledge transfer through standard escalation and delegation procedures. In addition, company sponsored courses furthering your skills in line with company strategy are available.
To Apply:
Please send your resume in MS Word or Adobe Acrobat format to:
careers@bulletproof.net and quote 'Managed Services Support Engineer' in the subject.
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