Bulletproof Support™ for AWS – Premium
High-risk mission critical AWS environments, fully monitored and supported by Bulletproof
As AWS’ leading Premier Consulting Partner in A/NZ, we have the expertises to be your trusted Cloud Service Partner. Our Premium Model is specifically designed for the most mission-critical AWS environments. Environments where latency and downtime during non scheduled maintenance windows is simply not an option.
Both Bulletproof Support™ Dedicated and Premium clients AWS environments are designed and deployed to Cloud best practice for: High Availability, Performance, Security and Scalability. Premium clients enjoy an added layer of security, service, support and 100% SLA on Cloud infrastructure and production environments and more.
How does it work?
If you are currently managing your AWS environment internally or through a third party and want to change your Managed Service provider, we can help you arrange this. If you are building a new environment, we can help you build and deploy this. Your AWS account will then be supported by Bulletproof and all billing, maintenance and ongoing support will be conducted through Bulletproof.
Why should you choose Bulletproof Support™ Premium?
All the benefits of Bulletproof Support™ Dedicated
Over and above AWS standard support services, you will also receive all the benefits of Bulletproof Support™ Dedicated service level.
100% Claimable uptime SLA
You will receive 100% claimable uptime SLA on your HA compliant cloud infrastructure and production platform.
Added Security layer
Premium clients will enjoy the availability of managed DDoS Protection and managed WAF – additional to their existing AWS Security configurations.
24/7 non-emergency proactive Support
If you have teams working out-of-business hours on projects, our technical support team is available to provide help and assistance for non severity 1 (non-emergency) queries.
Dedicated Technical Account Lead
As well as your dedicated Account Manager, you will have access to a dedicated Technical Account Lead. This expert is your go-to person for all AWS technical advice and technical escalations.
Cloud strategy support & Executive sponsorship
Your dedicated Account Manager will arrange quarterly technical account and Cloud strategy reviews to ensure your AWS environment continues to be well architected and cost optimised. You will also have access to AWS’ War Room (IEM) management for mission critical campaigns and projects. Bulletproof’s CTO is also available to assist you with your Cloud strategy.