Bulletproof Private Cloud – Support Options
Choose between Dedicated Bulletproof Support for proactive 24/7 monitoring, maintenance and support of your environment, or On Call for ad-hoc support on a pay as you go plan.
- Full management of your Private Cloud environment, including patch management and anti-virus
- 24/7 support, triage and engagement of issues.
- 24/7 proactive management & monitoring.
- 24/7 general or emergency
- On Call Bulletproof Support.
- Pay as you go
- Assistance within 15 minutes for critical issues.
|Virtual Infrastructure, with managed hypervisor||✔||✔|
|Compute, Storage and Network management||✔||✔|
|Service Availability and Performance SLAs||✔||✔|
|Phone and internet based access to Bulletproof Support||✔||✔|
|Proactive triage of issue severity||✔||✔|
|Incident Management and escalation||✔||✔|
|Incident Response 24×7||✔||✔|
|Infrastructure 24×7 Monitoring & Alerting (Availability, Reachability and Performance)||✔||✔|
|Infrastructure 24×7 Response (Availability, Reachability and Performance)||✔||✔|
|Server 24×7 Monitoring & Alerting (Availability, Reachability and Performance)||✔||+|
|Server 24×7 Response (Availability, Reachability and Performance)||✔||+|
|Guest VM operating system management||✔||+|
|Operating System Documentation||✔||+|
|Managed Windows and Linux Operating System Patching||✔||+|
|Managed Windows Antivirus||✔||+|
|Client VPN (5 users)||✔||+|
|Unlimited Domain Name Management||✔||+|
+ Additional Cost Option
Have you got a question?
Please contact us via our online form, or call us on 1300 663 903 to discuss your requirements with one of our friendly consultants.