VMware Support Plan

24/7 proactive monitoring, management and support for VMware – Dedicated hosting and Hybrid Cloud

Bulletproof’s Dedicated VM (VMware) service combines the enterprise functionality and features of VMware’s virtualisation technology with Bulletproof’s deep monitoring and proactive management, in order to support mission critical applications and websites.

Specialising in host management for some of Australia’s largest enterprises for more than a decade has allowed Bulletproof to develop services designed to:

  • Assist with design, configuration and deployment of virtualised environments
  • Setup and customised deep monitoring, alerting and reporting for hosts & services
  • Provide best-of-breed ongoing proactive host management
  • Deliver 24x7x365 proactive application and database management

All Bulletproof Dedicated VM plans offer customers pay-by-the-month pricing and no long-term contracts. Bulletproof offers proactive support – with inclusions outlined below:

Support Plan Inclusions Premium
99.995% Claimable Uptime SLA Tick
24×7 Proactive Support Coverage (L2+ Engineers) Tick
Dedicated Account Management Tick
Authorised Customer Contacts Tick
Managed Firewalls & Load Balancers Tick
Hardened Server Templates Tick
Anti Virus (Windows Servers) Tick
Automated Patch Management Tick
Enterprise Architecture Design Tick
Configuration and Deployment Tick
Unthrottled bandwidth Tick
Proactive Host Monitoring, Alerting and Reporting Tick
Application Monitoring, Alerting, Management & Reporting Tick
Database Monitoring, Alerting, Management & Reporting Tick
Enterprise Application Monitoring Tick
CPU Upgrade options Tick
Custom Patch Management Tick
Managed Enterprise (File level) Backups Tick
Rollback Snapshots Tick
Express Deployment (1 business day) Cost Option
Dedicated Project Management Cost Option

 

Tickincluded Service |  Cost option additional cost option