A Technical Account Manager (TAM) plays a crucial role in ensuring customer success by acting as a liaison between the technical support team and the client.
Their primary responsibilities include providing a holistic view of the customer’s environment, offering technical advice and recommendations, and ensuring the optimal functioning of the client’s technology infrastructure. TAMs collaborate with internal teams to address technical challenges, optimise costs, and provide strategic guidance on technology.
At AC3, our TAMs work closely with clients to understand their technical requirements, align them with the organisation’s products or services, and actively engage in resolving complex technical issues. Maintaining strong client relationships, effective communication, and the ability to handle multiple client requests are key aspects of a TAM’s role.
We interview two of AC3’s TAMs, Tim Corcoran and Giuseppe Accardo about their life as a TAM at AC3.
They provide an insight into the pivotal contributions they make to ensure customer success by addressing service gaps, mediating in challenging situations, and presenting innovative solutions to enhance the client’s technical landscape.
Tim Corcoran
Tim stands as a veteran in the Managed Service Provider (MSP) space with a remarkable career spanning over 18 years, the last 12 of which have been dedicated to AC3. With a considerable technical background covering a diverse spectrum of technologies, Tim has particular expertise in AWS and private cloud technologies such as VMware and Xen.
His experience positions him as a TAM at AC3, where he plays a pivotal role in shaping and enhancing the technical support landscape. Tim’s commitment and contributions make him a key figure at AC3 in navigating the complexities of modern IT, ensuring clients receive unparalleled support and strategic guidance.
Giuseppe Accardo
A seasoned professional with nearly five years of tenure at AC3, brings a wealth of expertise to the role of a TAM, a position he has held for the past 18 months. Giuseppe’s extensive career spans multiple Managed Service Providers (MSPs), reflecting his commitment to the technology and managed services landscape.
Prior to his current role, Giuseppe served as a Wintel technical engineer for an impressive 18 years, specializing in a diverse array of technologies such as Windows OS, Active Directory, Microsoft Entra, ADFS, PKI Certificates, VMware, and M365. His rich background not only showcases his technical expertise but also underscores his adaptability and continuous pursuit of excellence in IT and managed services.
Giuseppe’s multifaceted experience positions him as a valuable asset, adept at navigating complex technical environments and delivering strategic solutions for client success.