Bulletproof Support™ for AWS – Dedicated
Full monitoring and support provided by Bulletproof, AWS’ leading Premier Consulting Partner in A/NZ.
Bulletproof Support™ for Amazon Web Services (AWS) adds best-practice architecture, deep monitoring, and world class support to your AWS environment. We combine the rich functionality of Amazon Web Services with Bulletproof’s experience and track record in Mission Critical Cloud.
- Configuration to AWS Best-Practice, including High Availability across zones or regions
- Deployment from Bulletproof’s security hardened templates
- Customised deep monitoring, alerting and reporting for hosts & services
- Best-of-breed proactive support
- 24/7/365 proactive application and database management
How it works?
If you are currently managing your AWS environment internally or through a third party and want to change your Managed Service provider, we can help you arrange this. If you are building a new environment, we can help you build and deploy this.
Your AWS account will then be supported by Bulletproof, all billing, maintenance and ongoing support will be conducted through Bulletproof.
Why should you choose Bulletproof Support™ Dedicated?
Dedicated Account Management
Bulletproof clients enjoy the benefit of a dedicated Account Manager. Your Account Manager is available to provide advice, assist with any new project requirements and in the rare case where an escalation is required, they are your first point of contact. Your Account Manager is dedicated to support and assist you with your requirements.
Access to 24/7 AWS Enterprise Support
Bulletproof clients on Dedicated automatically receive access to AWS’ Enterprise Support through Bulletproof – valued from $15,000 (USD) per month. Support enquiries are logged through Bulletproof and we work closely with AWS to troubleshoot your issues and enquiries through enterprise services such as ‘White Glove Case Routing’ – Cases submitted by Enterprise-level customers are routed directly to specially trained engineers to ensure fast, accurate resolution of critical issues.
Proactive Monitoring and Support
Clients will also experience our world-class proactive monitoring and support. We will complete AWS patch updates during scheduled maintenance windows, provide both application and database monitoring, alerting, reporting, provide enhanced application level monitoring through New Relic and more – over and above AWS standard services.