Bulletproof Private Cloud – Support Options

//Bulletproof Private Cloud – Support Options
Bulletproof Private Cloud – Support Options 2017-07-28T07:50:41+00:00

Choose between Dedicated Bulletproof Support for proactive 24/7 monitoring, maintenance and support of your environment, or On Call for ad-hoc support on a pay as you go plan.

Dedicated

  • Full management of your Private Cloud environment, including patch management and anti-virus
  • 24/7 support, triage and engagement of issues.
  • 24/7 proactive management & monitoring.

OnCall

  • 24/7 general or emergency
  • On Call Bulletproof Support.
  • Pay as you go
  • Assistance within 15 minutes for critical issues.

 

Bulletproof Support™

DEDICATED

Bulletproof Support™

ONCALL

Virtual Infrastructure, with managed hypervisor
Physical Infrastructure
Compute, Storage and Network management
Service Availability and Performance SLAs
Provisioning SLAs
Phone and internet based access to Bulletproof Support
Proactive triage of issue severity
Incident Management and escalation
Incident Response 24×7
Infrastructure 24×7 Monitoring & Alerting (Availability, Reachability and Performance)
Infrastructure 24×7 Response (Availability, Reachability and Performance)
Server 24×7 Monitoring & Alerting (Availability, Reachability and Performance) +
Server 24×7 Response (Availability, Reachability and Performance) +
Guest VM operating system management +
Operating System Documentation +
Managed Windows and Linux Operating System Patching +
Managed Windows Antivirus +
Client VPN (5 users) +
Unlimited Domain Name Management +

+ Additional Cost Option

 

Have you got a question?

Please contact us via our online form, or call us on 1300 663 903 to discuss your requirements with one of our friendly consultants.

Next Step: Call us on 1300 663 903 or fill in the form below